Browsing Gestión Empresarial by Subject "Satisfacción del cliente"
Now showing items 1-2 of 2
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La banca electrónica y la satisfacción percibida por los clientes de la agencia Iquitos de Mibanco Banco de la Microempresa S.A. 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The present research work identifies the characteristics of the level of use of electronic banking (e-banking) and the level of satisfaction perceived by the clients of the Mibanco Iquitos Agency, in order to define ... -
Calidad en el servicio y satisfacción del cliente del supermercado Los Portales de la Ciudad de Iquitos – 2020
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The research problem posed for this thesis: What is the relationship between the quality of service and customer satisfaction in the Los Portales supermarket in the city of Iquitos 2020? At the same time, its objective ...