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Tesis Título Profesional
Turismo accesible para personas con discapacidad auditiva y el desarrollo del turismo en los museos Públicos del Distrito de Iquitos en el 2023
(Universidad Nacional de la Amazonía Peruana, 2025) Dávila García, Victoria Gabriel; Lopez Putapaña, Rocio Katerine; Reátegui Paredes, Víctor Raúl
Acceso Abierto
The research aimed to determine the relationship between accessible tourism for people with hearing disabilities and the development of tourism in the Public Museums of the Iquitos District in 2023. Developing under a basic research, descriptive-correlational level and non-experimental design, taking as population 56 people to whom a survey was applied to collect information. According to the results, 36% consider that accessible tourism is inadequate, this is mainly due to the fact that, in museums, the signage is usually not clear or easy to follow for those with hearing disabilities. In addition, museums rarely offer QR codes with accessible information and staff are almost never trained to serve these people. On the other hand, the development of tourism in the region was rated as regular by 29% of respondents. This indicates that continuous investments have been made in the infrastructure of public museums in Iquitos to improve access for people with disabilities. Likewise, on certain occasions, the promotion of accessible tourism has contributed to increasing the economic income of the city's museums. Finally, a significant and moderately strong correlation is established between the variables (coefficient of 0.694) and a significance of 0.000.
Tesis Grado de Doctor
Flagrancia delictiva y detención arbitraria efectuado por efectivos policiales de la Comisaría de Iquitos segundo semestre 2024
(Universidad Nacional de la Amazonía Peruana, 2025) Noriega Piña, Marco Antonio; Villarreal Balbin, Vladymir
Acceso Abierto
The objective was to examine the connection between flagrante delicto and arbitrary detention carried out by police officers of the Iquitos Police Station during the second semester of 2024. The study is quantitative - non-experimental correlational in a population of 70 and a sample of 32 cases of in flagrante delicto and arbitrary detention in the police station of Iquitos during the second semester of 2024. In the DESCRIPTIVE analysis of flagrante delicto in police procedures. The majority of participants considered the application of flagrancy to be “Adequate” (59.4%), followed by “Optimal” (21.9%) and “Insufficient” (18.8%). This suggests that, although more than half believe that the application of flagrancy is adequate, there is a significant proportion that perceives deficiencies, indicating the need to review or strengthen the criteria to improve the perception of its adequacy. Regarding the perception of arbitrary detention, the distribution of responses is similar. The majority rated the practice as “Adequate” (59.4%), while 21.9% rated it as “Optimal” and 18.8% rated it as “Insufficient”. This indicates that, although the majority see detentions as adequately handled, there is a considerable fraction who perceive them as potentially arbitrary, which could reflect a concern regarding the objectivity and fairness of these procedures. In the INFERENTIAL analysis: 8 boxes (88.9%) had a count less than 5, which is the most frequent occurrence. The expected value is 1.13. The normalized figure was 5,568. The value of the Chi-square statistic and the p-value less than 0.001 indicate a significant association between the variables analyzed. However, the caveat that 88.9% of the cells have expected counts less than 5 suggests that the Chi-square test may not be fully reliable in this case. The Fisher-Freeman-Halton test was performed. Statistical decision: In the chi-square test the p-value is 0.000, lower than the significance level 0.05; therefore, the Ho is rejected and the Ha is accepted: The inadequate application of the concept of flagrante delicto by the police officers of the Iquitos Police Station during the second semester of 2024 increases the probability of arbitrary detentions, affecting the fundamental rights of the detainees.
Tesis Grado de Maestro
Instrumentos de gestión y su influencia en la gestión de la calidad educativa en las instituciones educativas del nivel secundario jornada escolar regular Requena 2023
(Universidad Nacional de la Amazonía Peruana, 2025) Gaviria Rios, James William; Acuña Reyna, Oscar Ernesto
Acceso Abierto
The general objective of this study is to explain the influence of management instruments on the management of educational quality in secondary level educational institutions with regular school hours in the city of Requena-2023. An explanatory research methodology was used with field, bivariate and cross sectional designs. The sample is made up of 96 teachers and directors from 4 secondary education institutions with regular school hours (JER), who were administered a survey composed of two questionnaires previously validated through item, construct and reliability analysis by experts. The results of the statistical analysis indicate that the correlation is inverse but not statistically significant p-value > 5% significance. The results of the statistical analysis indicate that the correlation is inverse but not statistically significant p-value > 5% significance. According to the results, it is concluded that (there is no significant association) it is not pertinent to determine the model of educational quality management in secondary level educational institutions with regular school hours in the city of Requena-2023.
Tesis Título Profesional
Calidad del servicio y satisfacción del cliente de Kentucky Fried Chicken en el Mall Aventura Iquitos 2024
(Universidad Nacional de la Amazonía Peruana, 2025) Rolando Flores, Piero; Ruiz Vásquez, Hugo Henry
Acceso Abierto
The present research had as its principal objective to analyze the relationship between customer satisfaction and service quality at Kentucky Fried Chicken (KFC), Iquitos location, during the year 2024. The study adopted a quantitative approach, with a descriptive-correlational scope and a non‑experimental, cross‑sectional design. The sample comprised 384 food customers at the Mall Aventura branch. A structured questionnaire served as the data‑collection instrument. The information gathered was processed using Microsoft Excel and IBM SPSS Statistics v25. The results revealed a Spearman correlation coefficient of 0.818, indicating a high, direct correlation between service quality and customer satisfaction. Accordingly, the alternative hypothesis (HI1) was accepted and the null hypothesis (H0) was rejected.
Tesis Grado de Maestro
Gestión documental y su incidencia en la reducción de quejas y reclamos en la Unidad Ejecutora Salud Ucayali Contamana 2025
(Universidad Nacional de la Amazonía Peruana, 2025) Melgar Navarro, Luis Miguel; Reátegui Paredes, Víctor Raúl; Chávez Paredes, Alejandro
Acceso Abierto
The final report's main objective was to determine the impact of document management on the reduction of complaints and claims in the Ucayali Contamana 2025 Health Executive Unit. It used a basic approach, a descriptive-correlational level, and a non-experimental design. The study included a population of 103 administrative staff members, who were used to collect information and data. The results showed that document management was rated as average (26%), since an orderly structure was only occasionally maintained to organize documents. Copying and duplication procedures were carried out relatively efficiently, and documents were occasionally sent quickly to the appropriate areas. However, the description of documents was rarely complete, and compliance was only occasionally verified before filing. Regarding the variable "reduction of complaints and claims," 26% of participants considered it to be average, since the complaints service was sometimes available during all working hours. However, the areas involved never collaborated with each other to resolve complaints efficiently; and responses to complaints were never communicated in clear and understandable language. Finally, document management presents the highest positive correlation (R=0.813) and explains 66.0% of the variability; it is followed by management and processing (R=0.740; 54.8%), file organization (R=0.661; 43.7%), document transfer (R=0.615; 37.8%), long term preservation (R=0.604; 36.4%), and planning, with a moderate effect (R=0.599; 35.9%); production also has a significant impact (R=0.548; 30.0%), while final disposition (R=0.462; 21.3%) and appraisal (R=0.384; 14.8%) contribute smaller but relevant effects.