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Calidad del servicio y su influencia en la satisfacción del cliente en el Banco de Crédito del Perú BCP, Iquitos - 2021
(Universidad Nacional de la Amazonía Peruana, 2021)
The general objective of this research work is to determine how the quality of the service influences customer satisfaction at Credit Bank of Peru BCP, Iquitos agency - 2021, the method used is Quantitative, Descriptive - ...