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Tesis Título Profesional
Calidad de servicio y satisfacción del cliente en la agencia de viajes y tour operador Iquitos Experience Tours E.I.R.L. de la ciudad de Iquitos, 2024
(Universidad Nacional de la Amazonía Peruana, 2025) Pinedo Zevallos, Nelson Ricardo; Vaquero Melendez, Janitza; Lozano Rocha, Claudia Patricia
Acceso Abierto
Title: Quality of service and customer satisfaction in the travel agency and tour operator Iquitos experience tours E.I.R.L. of the city of Iquitos, 2024. The objective: To determine the relationship between service quality and customer satisfaction in the Travel Agency and Tour Operator Iquitos Experience Tours E.I.R.L. in the city of Iquitos, 2024. Methodology: correlational, descriptive, non-experimental design research. The sample: 150 clients of the agency participated Results: Customers rated the quality dimensions with a good level: reliability 24.6%, responsiveness 50.7% and safety 63.3%. Of the total, regarding the dimensions of satisfaction, they rated with a good level: 40.7% to expectation, 43.4% to perception and 30.0% to empathy. The dimensions: reliability has a highly positive relationship with expectation, perception and empathy (p=0.000). Responsiveness is highly related to expectation and perception (p=0.001, p=0.000 respectively), and security is related to perception (p=0.000). It is concluded that there is a relationship between the quality of service and the satisfaction of the Client in the Travel Agency and Tour Operator Iquitos Experience Tours E.I.R.L.
Tesis Título Profesional
Factores asociados a sarcopenia en pacientes que reciben hemodiálisis en un hospital de Iquitos, 2025
(Universidad Nacional de la Amazonía Peruana, 2025) Rodriguez Isuiza, Elmir Edu; Baldeón Ríos, Jorge Luis; Del Águila del Águila, Sandy Raquel
Acceso Abierto
Sarcopenia is a frequent complication in patients with chronic kidney disease undergoing hemodialysis, associated with poorer prognosis and quality of life. The aim of this study was to determine the prevalence of sarcopenia and assess its relationship with sociodemographic and clinical variables in 46 patients from the Regional Hospital of Loreto during 2025. A quantitative, cross-sectional, and analytical study was conducted. Muscle mass and strength were assessed using bioimpedance and dynamometry, the SARC-F questionnaire was applied, and age, sex, marital status, educational level, weight, height, dialysis duration, and comorbidities were recorded. The prevalence of sarcopenia was 76.1% in the suspicion phase, 59.0% in the probable phase, and 30.4% in the confirmed phase. The mean age was 55.2 ± 15.5 years; mean weight was 53 ± 9.2 kg; mean height 155.5 ± 8.0 cm; and mean dialysis duration 20.3 ± 25.8 months. A high frequency of overweight/obesity, hypertension, diabetes mellitus, and anthropometric alterations (decreased muscle mass and protein reserve) was observed. Regarding biochemical parameters, no significant associations were found with calcium, CRP, or urea; however, creatinine was significantly higher in patients with sarcopenia (9.4 vs. 6.3 mg/dL; p < 0.01). Significant associations were also found with lower body weight (p = 0.011), higher albumin (p = 0.026), higher hemoglobin (p = 0.025), and technical education level (p = 0.025). No other variables showed significant associations (p > 0.05). These findings demonstrate a high burden of sarcopenia in hemodialysis patients and highlight the need to implement systematic screening, incorporate functional assessment, and conduct larger studies to better characterize risk factors in this population.
Tesis Título Profesional
Ciclos crediticios y producción agregada en la región Loreto: un análisis de sincronización mediante el filtro Hodrick-Prescott, periodo 2008-2024
(Universidad Nacional de la Amazonía Peruana, 2025) Arista Aspajo, Alondra Estefany; Macedo Ahuanari, Hector Rivaldo; López Rojas, Mario André
Acceso Abierto
This research analyzed the synchronization between credit cycles and aggregate output in the Loreto region during the period 2008-2024, using the Hodrick-Prescott filter to decompose time series and evaluate cyclical relationships through dynamic correlations, concordance indices, and global cyclical correlations. The results showed a lack of significant synchronization between all credit modalities analyzed and regional aggregate output. Contemporaneous correlations ranged from practically zero for business credit (0.0015) to moderate for mortgage credit (0.2792), without reaching statistical significance under conventional criteria of 5%. The concordance indices showed mixed values, from 0.3824 for consumer credit to 0.5882 for mortgage credit, the latter being the only one close to statistical significance (p=0.0840). Global cyclical correlations confirmed the systematic disconnection, with coefficients that did not exceed 0.2082 and p-values above 5% in all cases. It is concluded that, in general, credit cycles in Loreto do not show signs of significant synchronization with aggregate regional output, although mortgage lending does show synchronization at the 10% significance level.
Tesis Título Profesional
Recaudación tributaria y su incidencia en las finanzas de la Municipalidad Provincial de Ucayali 2024
(Universidad Nacional de la Amazonía Peruana, 2025) Chauca Rengifo, Doris Isabel; Reátegui Paredes, Víctor Raúl; Solsol Hidalgo, Edgar Alberto
Acceso Abierto
The purpose of this final report was to determine the impact of tax collection on the finances of the Provincial Municipality of Ucayali 2024. It was a basic study, descriptive-correlational level with a non-experimental design. The population was 48 workers who were surveyed to collect information. The results showed that tax collection is regular (25%), this is because notifications to taxpayers are made through tax documents occasionally. However, a constant process of data purification and verification is maintained, ensuring consistency with physical evidence. In addition, coupons or booklets are regularly issued to inform taxpayers about their property tax debts. On the other hand, the finances of the Municipality are regular (25%), although there is efficient control over income from concessions and licenses, investment expenses are not always allocated to significant community projects. In addition, the lack of publication of detailed financial reports affects transparency and access to information by citizens. Finally, tax collection has a strong and significant positive influence on finance, explaining 61.5% of its variability.
Tesis Título Profesional
Sistema de control interno y su relación con la gestión logística en la Municipalidad Distrital de San Juan Bautista año 2024
(Universidad Nacional de la Amazonía Peruana, 2025) Cavagneri Huaymana, Lucia Milagros; Pérez Rengifo, Josué David; Balbuena Hernández, José Ricardo
Acceso Abierto
A robust internal control system within Peru's municipalities can improve efficiency, transparency and reduce risks and irregularities in logistics and public resource management. Therefore, the present investigation has the objective of identifying the relationship between the internal control system and logistical management in the Municipality District of San Juan Bautista in 2024, with an observational quantitative approach and correlational experimental design, considering as a population the employees of the administrative area of the Municipality District of San Juan Bautista, the results evidenced a relationship positive impact between the internal control system and logistics management in the Municipality District of San Juan Bautista, highlighting its impact on operational efficiency. It was identified that a solid control environment favors decision making, while an adequate risk assessment optimizes procedures and minimizes incidents. Asimismo, the correct application of control activities allows to reduce deviations and guarantee normative compliance. However, deficiencies have been detected in internal communication and supervision, which affect the coordination and execution of logistics processes. In conclusion, the importance of internal control is reaffirmed as a determining factor in logistics management, recommending strengthening supervision, improving internal communication and implementing continuous training strategies to optimize administrative and operational processes in the municipality.