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Calidad de servicio al cliente en la línea aérea Latam de la ciudad de Iquitos, año 2019
(Universidad Nacional de la Amazonía Peruana, 2021)
The objective of the research was to determine the characteristics of the quality of customer service in the LATAM airline of the city of Iquitos, year 2019. The methodology was quantitative, with a non-experimental research ...