Browsing by Subject "Fidelización del cliente"
Now showing items 1-12 of 12
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Calidad de atención y fidelización del cliente en la banca negocio Scotiabank agencia Iquitos, 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The thesis "Quality of service and customer loyalty in business banking Scotiabank agency Iquitos, 2022", has the general objective of determining the relationship between quality of service and customer loyalty ... -
Calidad de atención y su relación con la fidelización de los pasajeros de la aerolínea Viva Air en la ciudad de Iquitos, año 2018
(Universidad Nacional de la Amazonía PeruanaPE, 2021)The present study seeks to analyze the relationship between the quality of care and the loyalty of the passengers of the viva air airline in the city of Iquitos, since it was an applied - correlational - cross-sectional ... -
Calidad de servicio de telefonía y su relación con la fidelización del cliente de la empresa Bitel Perú en la ciudad de Iquitos, año 2019
(Universidad Nacional de la Amazonía PeruanaPE, 2021)In this study entitled Telephony Service Quality and its relationship with the Customer Loyalty of the Bitel Peru company in the city of Iquitos, 2019, it was aimed at determining the relationship between the quality of ... -
Calidad de servicio y fidelización de los clientes de a empresa Comercializadora San Juan SAC de la ciudad de Iquitos, julio 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2022)The purpose of the investigation Quality of the Service and Loyalty of the Clients of the San Juan SAC trading Company of the city of Iquitos, March 2021, aims to determine the relationship between the quality of the service ... -
Calidad de servicio y fidelización de los clientes de Mezclas Restobar, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this research was to determine the relationship between the quality of service and the loyalty of the clients of Mescals Restobar, Iquitos 2022, the quantitative level was used, non-experimental design, ... -
Calidad del servicio y la satisfacción del cliente en el restaurante Huasai 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of the research is to determine the relationship between service quality and customer satisfaction in the Huasai restaurant in 2022 in order to improve customer satisfaction in the city of Iquitos in 2021. The ... -
Factores que influyen en la lealtad del cliente del chifa Fast Food Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this thesis project was to identify the factors that have the greatest influence on customer loyalty of Chifa - Fast Food, Iquitos 2022, opting for a basic study, descriptive and explanatory level, ... -
Hospitalidad y fidelización del cliente en el alojamiento Boulevard 251 Riverside Apartments, 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of the research was to determine the relationship between hospitality and customer loyalty in the Boulevard 251 Riverside Apartments, 2022 accommodation, an applied type of study was chosen, descriptive - ... -
Importancia de la publicidad para captar clientes o comensales de los restaurantes de 2, 3 y 5 tenedores de la ciudad de Iquitos
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The thesis "Importance of advertising to attract customers or diners of the restaurants of 2, 3 and 5 forks of the city of Iquitos", has the purpose of identifying advertising in the design of menu-card dishes, discounts ... -
Marketing mix y fidelización de los clientes de Padis Baby, Iquitos 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2024)This study examined the connection between the marketing Mix and customer loyalty of PADIS BABY, from Iquitos in 2023. This study was framed in a quantitative, correlational and descriptive approach, whose fundamental ... -
Satisfacción y fidelización de los clientes en la tienda de abarrotes la esperanza, Requena, 2024
(Universidad Nacional de la Amazonía PeruanaPE, 2024)At the La Esperanza grocery store in Requena during the year 2024, a methodology of descriptive correlational analysis was employed using a quantitative data approach. The design was non-experimental, observing phenomena ... -
Servicio de atención al cliente en la empresa constructora Celso EIRL año 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this research was to determine the customer service in the construction company Celso EIRL in 2021, the method used is quantitative, descriptive - non-correlational, the population and sample consisted of ...