Browsing Escuela de Postgrado by Subject "Satisfacción del cliente"
Now showing items 1-9 of 9
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La administración pública y la satisfacción del usuario en el Gobierno Regional de Loreto 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The present investigation entitled: public administration and user satisfaction in the regional government of Loreto 2022, had the general objective of determining the relationship between public administration and user ... -
La banca electrónica y la satisfacción percibida por los clientes de la agencia Iquitos de Mibanco Banco de la Microempresa S.A. 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The present research work identifies the characteristics of the level of use of electronic banking (e-banking) and the level of satisfaction perceived by the clients of the Mibanco Iquitos Agency, in order to define ... -
Calidad de atención y satisfacción de los usuarios de la municipalidad distrito de San Juan Bautista 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2022)The objective of this research was to determine the relationship between the quality of care and the satisfaction of the users of the Municipality of the District of San Juan in the period 2021. Therefore, it was a descriptive ... -
Calidad de servicio de saneamiento y la satisfacción del usuario de la ciudad de Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The development of this thesis had the purpose of determining the relationship between the quality of sanitation service and user satisfaction in the city of Iquitos, 2022. This research was carried out with an applied ... -
Calidad en el servicio y satisfacción del cliente del supermercado Los Portales de la Ciudad de Iquitos – 2020
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The research problem posed for this thesis: What is the relationship between the quality of service and customer satisfaction in the Los Portales supermarket in the city of Iquitos 2020? At the same time, its objective ... -
Gestión administrativa y calidad del servicio en la Institución Prestadora de Servicio de Salud 1 – 3 América, 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)This research was carried out with the purpose of determining the relationship between administrative management and quality of service in the Health Service Provider Institution 1 – 3 América, 2023. The approach used in ... -
Modelo de dinámica de sistemas para optimizar el proceso de atención en el comedor universitario de la Universidad Nacional de la Amazonía Peruana
(Universidad Nacional de la Amazonía PeruanaPE, 2023)This study focused on the optimization of the service process in the university canteen of the National University of the Peruvian Amazon (UNAP). The main objective was to develop a system dynamics model that would improve ... -
Servicios de telesalud y satisfacción del paciente en el Hospital Iquitos César Garayar García 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2022)The general objective of the study was to determine the relationship between the telehealth service and patient satisfaction at Hospital Iquitos César Garayar García, 2021, which is why it has been taken as an applied ... -
Servicios registrales virtuales y satisfacción de los usuarios de la zona registral IV sede Iquitos – 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The Peruvian state has been implementing a digital government policy which is aimed at expanding the possi bility of access to information and public services by simplifying administrative processes and allowing the ...