Browsing Tesis by Subject "Servicios de atención al cliente"
Now showing items 1-4 of 4
-
Buenas prácticas de turismo sostenible y calidad del servicio turístico en el distrito de Nauta 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The research had as general objective: to determine the relationship between good practices of sustainable tourism and quality of the tourist service in the District of Nauta 2021, where an applied type study was chosen, ... -
Calidad de servicio y satisfacción del cliente que utiliza créditos documentarios del Banco de Crédito del Perú sucursal Iquitos, 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this study is to determine the relationship that exists between the quality of the service with the satisfaction of the client who uses documentary credits, in the Banco de Crédito del Perú branch Iquitos, ... -
Factores que influyen en la lealtad del cliente del chifa Fast Food Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this thesis project was to identify the factors that have the greatest influence on customer loyalty of Chifa - Fast Food, Iquitos 2022, opting for a basic study, descriptive and explanatory level, ... -
Gestión de calidad y su relación con la satisfacción del cliente de los servicios turísticos, Iquitos 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The research conducted in Iquitos in 2023 aims to establish the link between quality management and customer satisfaction in tourism services. A descriptive correlational approach is used with a quantitative focus, where ...