Browsing Escuela Profesional de Administración by Subject "Servicios de atención al cliente"
Now showing items 1-20 of 21
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Brecha digital y calidad de servicio en el módulo de atención al ciudadano sede Iquitos, 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this research is to determine the relationship between the digital divide and quality of service in the citizen service module, Iquitos 2023; whose method is descriptive, we will take into account that ... -
Calidad de atención y fidelización del cliente en la banca negocio Scotiabank agencia Iquitos, 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The thesis "Quality of service and customer loyalty in business banking Scotiabank agency Iquitos, 2022", has the general objective of determining the relationship between quality of service and customer loyalty ... -
Calidad de atención y satisfacción del usuario de la Drogueria Roan, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)Our detailed work maintains as its primary objective to determine the link between the quality of care and the user satisfaction of the Roana de Iquitos pharmacies in the year 2022. Depending on the research area or the ... -
Calidad de servicio percibida por los clientes de la empresa de transportes y servicios Doam, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this study is to determine how well the clients of the transport and services company Doam E.I.R.L., Iquitos, 2022 feel that their experience was; The type of research with a quantitative and descriptive ... -
Calidad de servicio y satisfacción de los clientes de la empresa Star Motor Selva E.I.R.L. Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this work is to investigate the relationship between service quality and customer satisfaction at Star Motor Selva, an Iquitos 2022 spare parts distributor. It has a quantitative approach and a non-experimental ... -
Calidad de servicio y satisfacción del cliente de la Empresa de Telefonía Macga, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this research is to determine the relationship between the quality of service and customer satisfaction in the telephone company MACGA, Iquitos 2022. The type of correlational descriptive research was used, ... -
Calidad de servicio y satisfacción del cliente de la empresa transportes Los Goyos EIRL, Punchana 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this 2023 research was to establish the relationship between outstanding service quality and user satisfaction in the transportation company "Los Goyos." The research adopted a quantitative approach, ... -
Calidad de servicio y satisfacción del cliente en la empresa Paradise Green Club Iquitos, 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The main objective of the investigation was to know how the company Paradise Green Club, Iquitos 2023, related customer satisfaction with the quality of service. It is descriptive, uses a quantitative and correlational ... -
Calidad de servicio y su relación con la satisfacción de los clientes de la Lavanderia Hoy Lavo Yo, Iquitos 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The study conducted at "Hoy Lavo Yo" Laundry in Iquitos in 2023 aimed to establish the connection between service quality and customer satisfaction. Employing a descriptive correlational method, a significant correlation ... -
Calidad de servicio y su relación con la satisfacción de los usuarios de la empresa Sedaloreto, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this study was to determine the relationship between service quality and customer satisfaction for the company Sedaloreto, Iquitos 2022. The study population of the experiment is made up of 200 Sedaloreto ... -
Calidad del servicio del Hospedaje Entre Dos de la ciudad de Iquitos, abril 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The thesis Quality of the Lodging Service between two in the city of Iquitos, April 2022, has as its general objective to analyze the dimensions of the quality of service in the lodging between two in the city of Iquitos, ... -
Calidad del servicio y fidelización de clientes en los agentes caja Maynas distrito de Iquitos julio 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The investigation Quality of Service and Customer Loyalty in the Agents of the Maynas Municipal Savings and Credit Fund of the District of Iquitos July 2022, was to determine the relationship between the quality of service ... -
Calidad del servicio y la satisfacción del cliente en el restaurante Huasai 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of the research is to determine the relationship between service quality and customer satisfaction in the Huasai restaurant in 2022 in order to improve customer satisfaction in the city of Iquitos in 2021. The ... -
Clima organizacional y su relación con la calidad de servicios en la empresa Curacao, Iquitos 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this study is to determine the connection between organizational climate and quality of service in the Curacao, Iquitos 2023. This study is descriptive because it will be carried out at a certain time, as ... -
Estrategias de marketing para mejorar la calidad de atención en el Minimarket Max de la ciudad de Iquitos, 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The title of the study is “Marketing strategies to improve the quality of service in Minimarket Max Iquitos 2023”. This study used a quantitative approach and a non-experimental design. To carry out a descriptive study. ... -
Estrés laboral y su relación con la satisfacción del personal administrativo de Electro Oriente sede Iquitos, 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this research work is to determine the significant relationship that exists between work stress and the satisfaction of the administrative staff of Electro Oriente, Iquitos headquarters, 2023. The quantitative ... -
Gestión administrativa y calidad de servicio en la Municipalidad Provincial de Loreto Nauta, 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2024)The study aimed to specify the relationship between administrative management and service quality at the Municipalidad Distrital de Loreto Nauta in the year 2023. This research is descriptive-correlational, following a ... -
El proceso administrativo y su incidencia en el área de atención al cliente de la empresa Mitsuboshi ciudad de Iquitos, 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2024)The objective of the research was to determine the relationship between the administrative process and its impact on the customer service area of the Mitsuboshi company in the city of Iquitos 2023, so a descriptive type ... -
Relación entre la satisfacción y la lealtad de los clientes de la empresa comercial Julca, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)This research sought to determine the type of relationship that exists between customer satisfaction and loyalty in the Julca EIRL company in the city of Iquitos. For this purpose, a non-experimental investigation of ... -
Servicio de atención al cliente en la empresa constructora Celso EIRL año 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this research was to determine the customer service in the construction company Celso EIRL in 2021, the method used is quantitative, descriptive - non-correlational, the population and sample consisted of ...