Browsing Tesis by Subject "Satisfacción del cliente"
Now showing items 1-20 of 25
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Brecha digital y calidad de servicio en el módulo de atención al ciudadano sede Iquitos, 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this research is to determine the relationship between the digital divide and quality of service in the citizen service module, Iquitos 2023; whose method is descriptive, we will take into account that ... -
Calidad de atención y fidelización del cliente en la banca negocio Scotiabank agencia Iquitos, 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The thesis "Quality of service and customer loyalty in business banking Scotiabank agency Iquitos, 2022", has the general objective of determining the relationship between quality of service and customer loyalty ... -
Calidad de atención y satisfacción del usuario de la Drogueria Roan, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)Our detailed work maintains as its primary objective to determine the link between the quality of care and the user satisfaction of the Roana de Iquitos pharmacies in the year 2022. Depending on the research area or the ... -
Calidad de servicio de telefonía y su relación con la fidelización del cliente de la empresa Bitel Perú en la ciudad de Iquitos, año 2019
(Universidad Nacional de la Amazonía PeruanaPE, 2021)In this study entitled Telephony Service Quality and its relationship with the Customer Loyalty of the Bitel Peru company in the city of Iquitos, 2019, it was aimed at determining the relationship between the quality of ... -
Calidad de servicio percibida por los clientes de la empresa de transportes y servicios Doam, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this study is to determine how well the clients of the transport and services company Doam E.I.R.L., Iquitos, 2022 feel that their experience was; The type of research with a quantitative and descriptive ... -
Calidad de servicio y satisfacción de los clientes de la empresa Star Motor Selva E.I.R.L. Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this work is to investigate the relationship between service quality and customer satisfaction at Star Motor Selva, an Iquitos 2022 spare parts distributor. It has a quantitative approach and a non-experimental ... -
Calidad de servicio y satisfacción del cliente de la Empresa de Telefonía Macga, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this research is to determine the relationship between the quality of service and customer satisfaction in the telephone company MACGA, Iquitos 2022. The type of correlational descriptive research was used, ... -
Calidad de servicio y satisfacción del cliente de la empresa transportes Los Goyos EIRL, Punchana 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this 2023 research was to establish the relationship between outstanding service quality and user satisfaction in the transportation company "Los Goyos." The research adopted a quantitative approach, ... -
Calidad de servicio y satisfacción del cliente en la empresa Paradise Green Club Iquitos, 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The main objective of the investigation was to know how the company Paradise Green Club, Iquitos 2023, related customer satisfaction with the quality of service. It is descriptive, uses a quantitative and correlational ... -
Calidad de servicio y su relación con la satisfacción de los clientes de la Lavanderia Hoy Lavo Yo, Iquitos 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The study conducted at "Hoy Lavo Yo" Laundry in Iquitos in 2023 aimed to establish the connection between service quality and customer satisfaction. Employing a descriptive correlational method, a significant correlation ... -
Calidad de servicio y su relación con la satisfacción de los usuarios de la empresa Sedaloreto, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this study was to determine the relationship between service quality and customer satisfaction for the company Sedaloreto, Iquitos 2022. The study population of the experiment is made up of 200 Sedaloreto ... -
Calidad del servicio del Hospedaje Entre Dos de la ciudad de Iquitos, abril 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The thesis Quality of the Lodging Service between two in the city of Iquitos, April 2022, has as its general objective to analyze the dimensions of the quality of service in the lodging between two in the city of Iquitos, ... -
Calidad del servicio y fidelización de clientes en los agentes caja Maynas distrito de Iquitos julio 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The investigation Quality of Service and Customer Loyalty in the Agents of the Maynas Municipal Savings and Credit Fund of the District of Iquitos July 2022, was to determine the relationship between the quality of service ... -
Calidad del servicio y la satisfacción del cliente en el restaurante Huasai 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of the research is to determine the relationship between service quality and customer satisfaction in the Huasai restaurant in 2022 in order to improve customer satisfaction in the city of Iquitos in 2021. The ... -
Calidad del servicio y satisfacción del cliente externo de la Caja Municipal de Ahorro y Crédito Piura agencia Iquitos mayo 2020
(Universidad Nacional de la Amazonía PeruanaPE, 2022)The research work entitled Quality of Service and External Customer Satisfaction of de Municipal Savings and Credit Fund Piura Agency Iquitos, May, 2020 and, aims to determine the relationship between the quality of the ... -
Estrategia de marketing para incrementar las ventas en la empresa aromatizantes Aroma’x, Iquitos, 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The main objective of this study is to know how the marketing mix strategies of the company Aromatizantes Aroma'X, Iquitos 2022 are related to their sales. This research is descriptive correlational with a quantitative ... -
Estrategia de servicio y fidelización de clientes en la empresa Agropecuario Campo Verde S.A., Coronel Portillo 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The present final report was to determine the relationship between the service strategy and customer loyalty in the company Agropecuario Campo Verde S.A., Coronel Portillo 2023, opting for an applied study with a ... -
Marketing digital y su relación con la captación de clientes en la empresa de transporte de carga Marvisur, Iquitos, año 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)This research study aims to determine the relationship between digital marketing and its influence on customer acquisition of the cargo transport company Marvisur, in order to suggest digital marketing strategies to increase ... -
Percepción de la calidad del servicio al cliente del parque cementerio Jardines del Edén Iquitos junio 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The research perception of the quality of customer service of the Gardens the Eden de Iquitos cemetery park as of June 2022, aims to analyze the quality of service perceived by customers of the Gardens the Eden Iquitos ... -
Relación entre la satisfacción y la lealtad de los clientes de la empresa comercial Julca, Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)This research sought to determine the type of relationship that exists between customer satisfaction and loyalty in the Julca EIRL company in the city of Iquitos. For this purpose, a non-experimental investigation of ...