Browsing Tesis by Subject "Satisfacción del cliente"
Now showing items 1-10 of 10
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Buenas prácticas de turismo sostenible y calidad del servicio turístico en el distrito de Nauta 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The research had as general objective: to determine the relationship between good practices of sustainable tourism and quality of the tourist service in the District of Nauta 2021, where an applied type study was chosen, ... -
Calidad de servicio y satisfacción del cliente que utiliza créditos documentarios del Banco de Crédito del Perú sucursal Iquitos, 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this study is to determine the relationship that exists between the quality of the service with the satisfaction of the client who uses documentary credits, in the Banco de Crédito del Perú branch Iquitos, ... -
Calidad de servicio y su relación con la satisfacción del cliente en la agencia de Viajes Travel Tours Iquitos, 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this study is to determine the relationship between service quality and customer satisfaction in travel agencies. Viajes y Tours, Iquitos 2022. Depending on the scope or purpose of the study, this study ... -
Determinación de los actuales valores del turismo y la imagen de las empresas de hospedaje de la ciudad de Iquitos
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The thesis: "determination of the current values of tourism and the image of the lodging companies of the city of Iquitos". It is a descriptive study under a quantitative and applied research model approach because it ... -
Estudio de gustos y preferencias de los consumidores en el Puerto Turístico de Bellavista Nanay, período 2019
(Universidad Nacional de la Amazonía Peruana, 2019)La investigación tiene como objetivo analizar los gustos y preferencias de los consumidores que visitan el puerto turístico de Bellavista Nanay, periodo 2019, a fin de proveer información relevante que permita a las empresas ... -
Factores que influyen en la lealtad del cliente del chifa Fast Food Iquitos 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The purpose of this thesis project was to identify the factors that have the greatest influence on customer loyalty of Chifa - Fast Food, Iquitos 2022, opting for a basic study, descriptive and explanatory level, ... -
Gestión de calidad y su relación con la satisfacción del cliente de los servicios turísticos, Iquitos 2023
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The research conducted in Iquitos in 2023 aims to establish the link between quality management and customer satisfaction in tourism services. A descriptive correlational approach is used with a quantitative focus, where ... -
Hospitalidad y fidelización del cliente en el alojamiento Boulevard 251 Riverside Apartments, 2022
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of the research was to determine the relationship between hospitality and customer loyalty in the Boulevard 251 Riverside Apartments, 2022 accommodation, an applied type of study was chosen, descriptive - ... -
Plan de marketing para la venta de artesanías de chambira de la empresa Baraka, Iquitos 2020
(Universidad Nacional de la Amazonía PeruanaPE, 2022)The general objective of this research was to design a marketing plan to promote the sale of chambira handicrafts from the company Baraka, Iquitos 2020, being an applied study with a descriptive design, the population, ... -
Protocolos de bioseguridad y satisfacción del cliente en el Hotel Europa, 2021
(Universidad Nacional de la Amazonía PeruanaPE, 2023)The objective of this thesis is to determine the relationship between the biosafety protocol and customer satisfaction at the Hotel Europa, 2021, I chose to be of an applied type, correlational descriptive level and ...